Privacy Policy

1. Introduction

NTH Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRPA certification application assistance service.

2. Information We Collect

We collect information that you voluntarily provide to us when you use our services, including:

• Personal identification information (name, email address)
• Educational documents (diplomas, transcripts, GED certificates)
• Name change documentation (if applicable)
• Foreign credential evaluations (if applicable)

3. How We Use Your Information

We use the information we collect to:

• Process and review your CRPA certification application
• Communicate with you about your application status
• Verify the authenticity of submitted documents
• Maintain records as required for certification purposes
• Improve our services and user experience

4. Document Storage and Security

All uploaded documents are stored securely using industry-standard encryption. We use Vercel Blob storage with secure access controls. Documents are only accessible to authorized administrators for the purpose of reviewing your application.

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety

6. Data Retention

We retain your personal information and documents for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

8. Third-Party Services

Our website may contain links to third-party websites such as the official NYPSCB website, Academy of Peer Services, and other training resources. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our administrative channels.